Open Position

Customer Success Manager - Utilities

Share

EnergyPrint is currently looking for a Customer Success Manager – Utilities (CSM-Utilities) to join it’s growing team.

Position Overview

The CSM-Utilities is a key stakeholder to ensuring utility data is delivered to EnergyPrint on time and in the most efficient manner by building and maintaining relationships with utility (energy, water, waste) companies. The CSM-Utilities manages the processes to communicate, document and ultimately overcome challenges in acquiring data from utility companies. The CSM-Utilities works in collaboration with data operations and client services teams and reports to the Data Operations Manager to successfully onboard clients in a way that is customer-focused, timely and efficient, and continues to work to ensure all utility data is updated in order to meet EnergyPrint’s sales goals.

Primary Responsibilities

  • Confirm and hold team members accountable that all relevant requisites are received from customers to make utility bill requests from utility providers
  • Organize and keep the process of acquiring utility data streamlined and consistent
  • Act on behalf of our customers to make initial and ongoing bill copy requests to utility companies, following defined processes and protocols and also problem-solve new solutions when those processes change or fail
  • Identify and be accountable for solving issues for missing or lagging utility data
  • Proactively and continuously work to make utility data acquisition faster and less of a burden to our customers
  • Document and communicate steps taken to acquire utility data to ensure timely delivery of services to customers
  • Provide detailed documentation for current and changing data acquisition policies for all utility companies
  • Perform other tasks as assigned

Knowledge and Skill Requirements

  • Strong organizational, planning and communications skills
  • Strong problem-solving skills
  • Ability to effectively communicate over the phone and in writing
  • Demonstrated customer service track record
  • Maintain a professional appearance and demeanor over the phone
  • Experience, or sufficient aptitude, in customer service

The successful candidate will be:

  • A quick learner, able to grasp new ideas and technologies and adapt to EnergyPrint’s evolving business model and culture
  • Goal-oriented and with an attitude of achievement in taking on a task until it is complete
  • Positive, with a mindset towards effective problem-solving
  • Able to work in a highly collaborative and fast-paced environment
  • Committed to conducting themselves with integrity as a well-regarded representative of EnergyPrint
  • Able to give clear direction and receive instructions and input from others
  • Work well alone, and in a group environment

Compensation and benefits commensurate with experience. If interested, please send cover letter and resume to resume@energyprint.com.

Login